If you contact us regarding a down or "broken" site, the first thing we will do is call our amazing hosting company, WP Engine. For a super fast turnaround time, we recommend you call them directly as they will get your site up and running faster than we ever could with their 24/7 WP Engine support service. This service IS included in your monthly hosting so no need to worry about an unplanned bill.
Feel free to call them if you site goes down and for other issues such as site not loading, slow site speed, or other errors at 1-877-973-6446.